Shipping Coverage
Domestic Shipping: We ship to all Indian states and union territories
Serviceable Pin Codes: 28,000+ pin codes covered across India
Remote Areas: Accessible through courier partners or India Post
International Shipping: Currently not available (coming soon!)
Shipping Process
Step 1: Order Confirmation
- Once you place an order, you'll receive an order confirmation email/SMS
- Payment verification (for online payments) within 2-4 hours
- COD orders confirmed immediately
Step 2: Processing
- Orders processed within 1-2 business days
- Quality check performed before packaging
- Careful packaging to ensure safe transit
Step 3: Dispatch
- Dispatch notification sent via SMS and email
- Tracking ID provided
- Estimated delivery date communicated
Step 4: In Transit
- Real-time tracking available
- SMS updates at key checkpoints
- Customer service available for queries
Step 5: Delivery
- Delivery attempted at provided address
- Signature and ID verification may be required
- Unboxing video recording recommended
Shipping Charges Structure
| Order Value |
Shipping Charges |
| ₹0 - ₹998 |
₹49 |
| ₹999 & Above |
FREE |
Festive Season Shipping
During peak seasons (Diwali, Navratri, Wedding Season), please note:
- Order processing may take 2-3 business days
- Delivery may take 7-10 business days
- Place orders in advance to ensure timely delivery
- Express shipping options may be available (contact us)
Bulk Orders & Wholesale
For bulk orders (10+ pieces) or wholesale inquiries:
- Contact us at +91 9989840865
- Special packaging and shipping arrangements available
- Customized delivery timelines
- Dedicated support for business customers
Shipping Restrictions
Non-Serviceable Areas: Very remote locations with no courier access may require India Post (longer delivery time)
Cash on Delivery Limits: COD may not be available for orders above ₹5,000 or in certain locations
Address Verification: We may contact you to verify address details before dispatch
International Customers
While we currently ship only within India, we're working on international shipping capabilities. If you're outside India:
- Contact us at chandanakollections.store@gmail.com
- We may arrange shipping through special request
- Custom charges and international shipping costs will apply
- Delivery timelines will be communicated separately
Shipping Insurance
- All orders are insured during transit
- In case of loss or damage during shipping, we'll send a replacement or issue a full refund
- File a claim within 24 hours of delivery with supporting evidence
Packaging Details
Environmental Commitment: We use recyclable packaging materials wherever possible
Package Contents:
- Jewellery piece(s) in protective boxes/pouches
- Invoice/Bill
- Care instructions card
- Return policy information
- Chandana Kollections thank you note
Packaging for Gifts: Special gift packaging available on request (contact customer service)
Multiple Address Shipping
- You can ship different items to different addresses in a single order
- Mention address details in order notes or contact us after placing order
- Separate shipping charges may apply for multiple addresses
Shipping Queries & Support
Before Dispatch:
After Dispatch:
- Track order using tracking ID provided
- Contact courier partner directly for location updates
- Contact us for escalations or concerns
For Urgent Orders:
- WhatsApp us at +91 9989840865
- We'll try our best to expedite processing
- Express shipping options discussed case-by-case
Return Shipping (for Damaged Products)
- We cover return shipping costs for damaged/defective products
- Return shipping arranged after video verification
- Courier partner pickup scheduled from your address
- No return shipping charges for eligible returns
There are no reviews yet.