A: Our jewellery is made from high-quality imitation materials including brass, copper alloy, and our signature Panchaloham (five-metal alloy). All pieces are carefully crafted to ensure durability and a premium finish that mimics the look of authentic gold jewellery.

A: We typically deliver within 5-7 business days across India. You’ll receive tracking information once your order is shipped. For urgent orders or expedited shipping, please contact us on WhatsApp at +91 9989840865, and we’ll do our best to accommodate your needs.

A: We accept multiple payment methods for your convenience, including UPI, debit/credit cards, net banking, and cash on delivery (COD) for select locations. All transactions are secure and encrypted to protect your information.

A: Currently, we ship within India only. However, we’re working on expanding our services internationally soon. Stay connected with us on Instagram @chandanakollections_ for updates on international shipping availability!

You can place orders through our website, WhatsApp Business (+91 9989840865), or during our live sessions on YouTube (Chandana Collections). Simply browse our collections, select your desired items, and proceed to checkout. Our team is also available to assist you personally via WhatsApp.

A: While we use high-quality materials and ensure proper finishing, some people may have sensitivities to certain metals used in imitation jewellery. If you have specific allergies or skin sensitivities, please contact us before ordering at +91 8523840865 , and we’ll help you choose suitable pieces.
Q7: Can I see the jewellery before purchasing?
A: Yes! You can visit our physical boutique at Kamala Nagar, Vanasthalipuram, Hyderabad (10:00 AM to 9:00 PM daily) to see and try our collections in person. You can also watch our YouTube live sessions where we showcase pieces in detail, or request photos/videos via WhatsApp.
Q8: What is your return and exchange policy?
A: We accept returns and exchanges only for damaged or defective products. You must record a continuous, unedited 360-degree unboxing video and send it to us at +91 8523840865 on the same day of delivery. Once verified, we’ll process a full refund or send a replacement. Please refer to our detailed Return & Exchange Policy page for complete information.
Q9: How do I care for my imitation jewellery to make it last longer?
A: To maintain the shine and quality of your jewellery: store pieces in a dry, airtight container away from moisture; avoid contact with perfumes, lotions, and chemicals; remove jewellery before bathing, swimming, or exercising; clean gently with a soft, dry cloth; and avoid exposing pieces to direct sunlight for extended periods.
Q10: Do you offer customization or bulk orders for weddings/events?
A: Yes, we do! We love creating special pieces for weddings, festivals, and events. For customization requests or bulk orders, please contact us on WhatsApp at +91 8523840865 with your requirements, preferred designs, and quantity. Our team will work with you to create the perfect collection for your special occasion.

Still have questions?
Contact us at +91 8523840865 or email chandanakollections.store@gmail.com
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